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Proceedings of the 45 th Annual Congress of the European Organization for Quality 2001
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Book : Proceedings of the 45 th Annual Congress of the European Organization for Quality 2001 Language : English Library : To be removed Publish Date : January 2001 Book Type : Report Book Number : 2209 |
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INDEX
TABLE OF CONTENTSA1 ISO 9000:2000
ISO 9000:2000 - MORE THAN JUST A STANDARD!
"AN INTEGRATED PROCESS LEADERSHIP MODEL FOR THE 21" CENTURY"
ISO 9000:2000 - OPPORTUNITIES FOR THE NEW MILLENNIUM
"MANAGEMENT QUALITY TO ACHIEVE COMPANY QUALITY MADE EASIER BY ISO 9000:2000"- HOW TO IMPROVE THE MARKET SITUATION OF A COMPANY? THE 2nd REVISION OF ISO 9000 IS AN IDEAL BASIC DOCUMENT. . B1 IT AND INFORMATION TECHNOLOGY
A PRACTIONER'S APPROACH TO SOFTWARE EVALUATION AND CERTIFICATION METRICS FOR DATABASE MODELS
HOW TO INSTITUTIONALIZE CMM IN A SOFTWARE ORGANIZATION:
A CMM COMPASS
C1 LEARNING ORGANIZATION
SUPPORTING THE WAY TO EXCELLENCE
LINKING LEARNING AND QUALITY WITH GLOBAL SUCCESS: FACTS,
FICTION AND THE FUTURE
STRATEGIC MANAGEMENT MODELS AND APPLICATIONS IN ARÇELlK A.Ş (MANAGEMENT TOWARDS THE VISION)
D1 QUALITY IN HEALTH SECTOR
USING BUSINESS CONTEXTS TO BUILD A TRIPLE-LOOP HEALTHCARE PROCESS MANAGEMENT SYSTEM
PERFORMANCE EVALUATION PROGRAMME
TOTAL QUALITY MANAGEMENT IN HEALTH SECTOR
A2 QUALITY AWARD WINNER'S IMPLEMENTATION
AWARD WINNING QUALITY MANAGEMENT AT ARÇELİK
JOURNEY TO EXCELLENCE IN VİTRA
INTEGRATION OF THE ASSESSMENTS IN BRISA
B2 CORPORATE PERFORMANCE MEASUREMENT AND 6 SIGMA
INTEGRATING THE QUALITY MANAGEMENT FUNCTION BY USING
THE BALANCED SCORE CARD MODEL
SIX SIGMA: THE WESTERN STRATEGY TO WORLD CLASS QUALITY
EXECUTIVE PERFORMANCE EXCELLENCE: SIX SIGMA CUSTOMER DASHBOARD DEVELOPMENT
C2 COMPETITIVENESS OF SME'S
ISO 9000 - GOAL OR MEANS?- EXPERIENCES FROM IMPLEMENTING QUALITY SYSTEMS IN SWEDISH SMALL ORGANISATIONS
IMPROVEMENT OF THE ENTERPRISE MANAGEMENT IN THE ECONOMICAL ENVIRONMENT OF THE TRANSITIONAL PERIOD
AN INTEGRATED MANAGEMENT SYSTEM ROUTE MAP FOR SME'S
D2 QUALITY IN EDUCATION
A TQM AND ABET BASED QUALITY MODEL IN HIGHER EDUCATION IN TURKEY . APPLYING TQM FOR IMPROVED QUALITY IN HIGHER EDUCATION
UNIVERSITIES IN TERMS OF QUALITY PARADIGM
A3 ISO 9000 IMPLEMENTATION
A METHODOLOGY IN HIGHER EDUCATION TRAINING BASKENT UNIVERSITY EXPERIENCE
THE PROCESS APPROACH AND THE ISO 9000:2000 QUALITY SYSTEM.
QUALITY IN POST-SALES CUSTOMER SERVICES
B3 QUALITY PERSONNEL REGISTRATION AND CERTIFICATION
TURKISH STANDARDS INSTITUTE PERSONNEL CERTIFICATION ACTIVITIES
C3 EFFECTIVE IMPLEMENTATION OF QUALITY TOOLS
INCLUSIVE CONCEPTUAL DESIGN METHOD - ICDM FOR BETTER
CUSTOMER DRIVEN CONCEPTS OF NEW PRODUCTS
HOW TO INCREASE THE CHANCES TO WIN THE COMPETITION OF A DEVELOPMENT PROJECT USING CVM
WORLD CLASS MANUFACTURING JOURNEY OF TETRA PAK TURKEY
RESULTS FROM SECTORAL BENCHMARKING STUDIES: QUALITY ISSUES IN THE TURKISH MANUFACTURING INDUSTRIES
D3 QUALITY IN FOOD SECTOR
APPLIED RISK ASSESSMENT METHODS IN THE FOOD INDUSTRY
CUSTOMER SATISFACTION & PRODUCT MANAGEMENT PROCESS
E3 6 SIGMA
QFD AND DESIGN FOR SIX SIGMA: CUSTOMER DRIVEN DFSS
APPLYING SIX SIGMA IN A PUBLIC SERVICE ORGANISATION
SIX SIGMA QUALITY METRIC VS. TAGUCHI LOSS FUNCTION
A4 TQM TOOLS & TECHNIQUES
TOTAL QUALITY MANAGEMENT (TQM)
THE FINANCIAL PAY-OFF FROM TOTAL QUALITY MANAGEMENT (TQM)
STRATEGIES AND PRINCIPLES FOR DEVELOPING CROSS-FUNCTIONAL QUALITY MANAGEMENT IN INDUSTRIAL CONCERNS
B4 BUSINESS PROCESS MANAGEMENT
A COMPREHENSIVE PROCESS APPROACH FOR BUSINESS EXCELLENCE
A CASE STUDY: SONERA CORPORATION
BUSINESS PROCESS IMPROVEMENT: DEVELOPMENT OF AN
"QUALITY-CHARACTERISTICS-LIBRARY" AS A CONTROLLING
INSTRUMENT FOR BUSINESS PROCESSES
"BUILDING AN INTRANET BASED BUSINESS PROCESS MANAGEMENT SYSTEM" . C4 BUSINESS EXCELLENCE AND QUALITY AWARDS
MATURITY OF ORGANIZATIONS AND BUSINESS EXCELLENCE -
THE FOUR-PHASE MODEL
USING SELF-ASSESSMENT FOR IMPROVEMENT: EXPERIENCE OF THE
BEST UKRAINIAN COMPANIES
DEVELOPED MODEL FOR ASSESSMENT OF BUSINESS EXCELLENCE OF MANUFACTURING SYSTEMS
D4 QUALITY IN CONSTRUCTION SECTOR
QUALITY MANAGEMENT IN THE CONSTRUCTION PROCESS. SPANISH AND DANISH SYSTEMS
IMPROVEMENT INTEGRATED PROGRAM (PIM) IN CONSTRUCTION COMPANIES PERFORMANCE QUALITY OF LAID CERAMIC TILES
E4 PUBLIC SECTOR IMPLEMENTATION
STRATEGIC MANAGEMENT IN PUBLIC ENTERPRISES - THE WAY TOWARDS A FUTURE ORIENTED QUALITY MANAGEMENT SYSTEM
QUALITY IN PUBLIC ADMINISTRATION
QUALITY MANAGEMENT SYSTEMS AND PERFORMANCE MEASUREMENT IN A PUBLIC SECTOR ORGANISATION
APPLICATIONS OF TOTAL QUALITY MANAGEMENT AND ISO 9000 IN MINISTRY OF INDUSTRY AND TRADE
AS QUALITY: COMPETITION AND COOPERATION
EMPLOYEE SATISFACTION - INDISPENSABLE FACTOR FOR CUSTOMER SATISFACTION
PROPOSAL OF"KG-ACCOUNTING" FOR COOPERATION IN CONTRAST WITH "DOLLAR-ACCOUNTING" FOR COMPETITION
FROM CONTINUOUS IMPROVEMENT TO CONTINUOUS INNOVATION*
B5 TQM TOOLS & TECHNIQUES
INNOVATION BY QUALITY - MY EXPERIENCES WITH HEWLETT-PACKARD
THE BARRIERS FOR IMPLEMENTATION OF TQM IN DEVELOPING COUNTRIES DEFECT BUDGETTING AND QUALITY COSTING
C5 DIVERSITY AND CHANGE MANAGEMENT
NEW LEADERSHIP VISION IN THE 21" CENTURY
FACTORS RESTRICTING CREATIVE THINKING
THE EMERGING SCIENCE OF QUALITY - NEW DEVELOPMENTS IN THE
UNITED STATES DURING THE PAST THIRTY YEARS
D5 QUALITY IN SERVICE SECTOR
SIX SIGMA CREATES SUCCESS IN THE SERVICE SECTOR
COMPETITIVE INTELLIGENCE
A CONTRIBUTION TO BUSINESS AND QUALITY SERVICES IMPROVEMENT IN THE NURSERY-HOME FOR CHILDREN BASED ON ISO 9001:2000
E5 QUALITY IN EDUCATION
QUALITY EDUCATION: PREPARATION FOR A BRIGHTER FUTURE
QUALITY IN EDUCATION AND TRAINING
THE FUNDAMENTAL COMPETITIVE STRATEGY IN THE SERVICE INDUSTRY: QUALITY A STUDY ON FAST-FOOD INDUSTRY
A6 HUMAN RESOURCE MANAGEMENT
THE KEY-STONE OF THE QUALITY ARCH: HUMAN RESOURCES
TOOLS AT PRAXAIR ARGENTINA
CONTEMPORARY MANAGEMENT AND HUMAN
ROLE OF QUALITY PROFESSIONALS IN GLOBAL COMPETITION
STAND-BY PAPER - INTERNAL AND EXTERNAL CUSTOMER SATISFACTION MANAGEMENT IN OLTCHIM
B6 PRODUCTION TECHNOLOGY
SYSTEMATIZING QUALITY CONTROL OF PROCESSES AND THEIR RESULTS
BY STANDARDIZED DISTRIBUTION TIME MODELS
CONSTRUCTION OF KNOWLEDGE MANAGEMENT SYSTEM OF DESIGN TROUBLES BASED ON THE KNOWLEDGE STRUCTURE OF FAILURE MECHANISMS
TPM at ARÇELİK A.Ş
TECHNOLOGY IN CERAMIC TILE PRODUCTION AND INFLUENCE OF NATURE IN USE . C6 PUBLIC SECTOR QUALITY APPLICATIONS
THE QUALITY PROJECT FOR THE ITALIAN TAX OFFICES
LESSONS FROM USING SELF ASSESSMENT TECHNIQUES IN ROYAL MAIL
(PART OF THE CONSIGNIA GROUP)
ORGANIZATIONAL CHANGE AND ISO 9001 IN PUBLIC SERVICE SECTOR:
ISTANBUL CHAMBER OF INDUSTRY CASE
D6 BENEFITS OF ISO 9000 IMPLEMENTATION
ISO 9000 SURVEY '99: AN ANALYTICAL TOOL TO ASSESS THE COSTS,
BENEFITS AND SAVINGS OF ISO 9000 REGISTRATION
EFFECTS OF ISO 9000 CERTIFICATION ON COMPANIES' PROFITABILITY
ISO 9000: A STEPPING STONE TO TOTAL QUALITY
E6 QUALITY IN SERVICE SECTOR
QUALITY IN THE INSURANCE SECTOR A COMPLETE QUALITY PROCESS (CQP)
CUSTOMER SATISFACTION IN HOTEL INDUSTRY: DO CONSUMERS' REASONS
TO STAY IN INFLUENCE THE PERCEPTIONS OF SERVICES AND SATISFACTION?
THE QUALITY OF LIFE ENDANGERED BY THE HARD COMPETITION ON THE INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) MARKET
A7 CUSTOMER SATISFACTION
EFFECTIVE METHODS FOR CUSTOMER MEASUREMENTS
HOW BENCHMARKING HELPS TO MEASURE CUSTOMER SATISFACTION
CUSTOMER FOCUSED MANAGEMENT
CUSTOMER VALUES MANAGEMENT AND QUALITY IN SERVICE
B7 QUALITY IN AUTOMOTIVE SECTOR
SIX SIGMA ROADMAP AND CORE COMPETENCIES FOR A SUCCESSFUL
21" CENTURY ORGANIZATION
CUSTOMER VALUE MANAGEMENT ORIENTED CUSTOMER SATISFACTION SUBCONTRACTOR/SUPPLIER MANAGEMENT SYSTEM OF OYAK RENAULT FROM THE TQM POINT OF VIEW
PROBLEMS AND SOLUTIONS DURING IMPLAMENTATION OF QUALITY SYSTEMS IN FAMILY OWNED COMPANIES
C7 ENVIRONMENTAL MANAGEMENT
ERDEMlR'S ENVIRONMENTAL JOURNEY
IMPLEMENTATION OF ISO 14001 AT DSBG-BROOMCHEMIE
ENVIRONMENTAL STANDARDS AND THEIR IMPLEMENTATION IN THE WORLD . CLOSING PLENARY SESSION
TRANSFORMING THE AMERICAN QUALITY MOVEMENT
THE QUALITY OF GOVERNANCE IN EMERGING MARKET ECONOMIES
SELECTED PAPERS
TOTAL QUALITY OCCUPATIONAL NOISE CONTROL: COMBAT NIHL AND PROMOTE QUALITY OF WORK LIFE (QWL)
ENTERPRISES OF RUSSIA AUTOMOTIVE INDUSTRY: IMPLEMENTATION OF MODERN MANAGERIAL MECHANISMS OF TOTAL BUSINESS MANAGEMENT HIERARCHICAL CROSS-FUNCTINAL SYSTEM OF CORPARATION MANAGEMENT . MODERN MANAGERIAL TECHNOLOGIES IN PROCESSES OF INTERACTION AMONG SMALL AND MEDIUM ENTERPRISES AND LARGE CORPORATIONS
